© 2019 Cogworx Ltd.

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Our privacy policy.

Who we are

 

Here at Cogworx, we are committed to maintaining the trust and confidence of our clients and user research participants, as well as other visitors to our website. We want you to know that we’re not in the business of selling, renting or trading email lists with other companies and businesses for marketing or research purposes. We just wouldn’t do that. However, if you would like more reassurance, in this Privacy Policy, we’ve provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Enjoy. 

 

Types of data we collect

 

Google Analytics 

When someone visits www.cogworx.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of our site, and how long they stay with us. This information is only processed in a way that doesn’t identify any individuals. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

 

Contact form submissions

When you enter your information into our contact form, this is sent to Cogworx via an email alert containing the information you supplied. This information is also stored in the Cogworx Inbox hosted by Wix.com. You can read their Privacy Policy here: https://www.wix.com/about/privacy 

 

User research participants

If you are good enough to help us out with user research, we take some personal information in order to maintain your record and reach out to you for further research opportunities. We hold:

  • First name

  • Last name

  • Phone number/s

  • Email address

  • Postal address

  • The last date of a research session

  • Whether you have any accessibility needs

  • Whether you are happy to be contacted for any further research sessions

  • Specific permissions with regards to session recordings (notes, audio, video)

  • Single-use permissions for video or still photos to be used in specific circumstances, i.e. case studies on our website

 

All recordings of research sessions are deleted within 24 months of them taking place. 

 

This information and any research session recordings are stored securely on the Cogworx Google Drive and the only people with access to these folders are the Directors of Cogworx:

  • Alex Jaques

  • Charlotte Wild

  • Douglas Maitland

  • Gareth Moore

 

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Gareth Moore at gareth.moore@cogworx.co.uk

 

Changes to this Privacy Notice

We will review this privacy policy every 12 months and the last time it was reviewed was the 27th June 2018.